Support Services
Need support, look no further.
We either provide the support ourselves, or if the involvement of a third party is required (such as making a warranty claim), then we act on your behalf so you can concentrate on running your business.
We can operate on either a per incident basis or put in place a fixed fee managed service.
We recommend the managed service, as it provides a higher level, wider ranging service aimed at ultimately preventing issues from occurring in the first place, but we understand that won’t suit all businesses, and thus offer the per incident option.
Managed Services
Silver
Per computer pricing
Lifecycle management for PC’s and printers
Endpoint Protection
Single Purpose Computers and Companion PCs only*
Gold
Per computer pricing
Lifecycle management for PC’s and printers
Endpoint Protection
Support for internet services+
Smartphone support included+
Platinum
Per computer pricing
Lifecycle management for PC’s and printers
Endpoint Protection
Deployment of new PCs
Support for internet services
Smartphone support included^
Palladium
Per computer pricing
Lifecycle management for PC’s and printers
Endpoint Protection
Rebuilds of existing computers
Deployment of new PCs
Support for internet services
Smartphone support included
* Single Purpose Computers are things like POS PC’s, Companion PCs are things like a laptop that is used in addition to a primary PC
+ When two or more computers are on this tier
^ When two or more computers are on this tier
Additional Inclusions
Gold Subscription Support also includes the following if you have the relevant services with us -
- Website Management - Standard Website
- Domain Management including a free domain name and global grade DNS hosting
- Network support and management if Ubiquiti or other equipment we supply is deployed
- Reduced pricing on domain names, and 1 free .com.au, .net.au, .org.au, .com, .net, or .org domain included
- Enhanced DNS hosting, and domain security
Platinum & Palladium Managed Services also includes the following if you have the relevant services with us -
- Website Management - Standard Website or Website Management - e-Commerce Site
- Domain Management including a free domain name and global grade DNS hosting
- Network support and management if network equipment we supply is deployed
- Cloud controller if network equipment we supply is deployed, providing remote alerting and client and site-to-site VPN capabilities.
- Reduced pricing on domain names, and up to 2 free domain names
- Enhanced DNS hosting, and domain security for free
Per-Incident Support
Flat rate fee charged per incident
Invoicing occurs after the issue is resolved
